The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to incomplete bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.

Длительность установки: Установка обычно занимает несколько минут, в зависимости из-за скорости вашего устройства.

After more than two weeks and over ten failed withdrawal attempts, the casino finally approved his request and he received his money. The issue had been resolved and the complaint had been closed.

Нажмите повсечастно иконку: Войдите в использование вдобавок авторизуйтесь или зарегистрируйтесь, чтобы получить доступ к онлайн-геймплею, созданному для наших игроков.

Безопасные транзакции: использует шифрование для обеспечения безопасных транзакций.

Thanks for sharing your feedback.We appreciate your kind comments.We’re glad you feel satisfied with our product overall and game quality,but we are sorry to hear that you’re having difficulties with the verification.

Her account was suspended with her money stuck inside. After a series of exchanges between the player, the casino, and the Complaints Team, the casino had clarified that the player's account was verified and she could continue playing and withdraw her winnings. The player confirmed that the issue had been resolved and thanked the team for their assistance. We had then this url closed this complaint as 'resolved'.

The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.

In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam.

The casino admitted to an error in crediting the incorrect free spins and offered more spins instead of returning the lost 200€. The issue has been resolved successfully.

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are.

The player from Switzerland had experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance.